Return Policy

Toodlepip Store Returns Policy

In the event that an item is delivered damaged you must inform us by email or phone within 48 hours, photos of the damages item will be required so that we may expedite our claim against the carrier without delay. If the carrier request the damaged item be sent to them, or further information we would be grateful for your cooperation. A full refund will be given in this circumstance. If an item is delivered faulty or not as described in the item description*, you must inform us within 48 hours, we will agree a procedure for the item return. A full refund will be offered upon return of the original item, including out of pocket shipping costs. Should the item prove not to be faulty upon inspection then a 25% restocking fee will apply. Items that are ordered and as subsequently not required shall be returned at the customers expense and a 25% restocking fee will apply providing the item is returned in the same unopened packaging as shipped in. For recorded media including tapes, photos, film and video, we offer a no returns policy. For items of Ephemera and all printed media, we operate a no returns policy. For items of a personal nature, e.g. Earrings and Makeup. For hygiene purposes we operate a no returns policy. * A product deemed not as described is taken that the item description errs in such a way that the item is materially not suitable for purpose and not to give opportunity to suggest that any non relevant detail shall deem the item as "not as described". For example, we describe item as "Blue" and deliver a "Red" Item. This is an example of a "not as description" item. For example, we describe the item to be an ITT Resistor but deliver an item with the same design characteristics that would not normally have any performance or product value advantage (say, a substandard product). This is not a "not as described item". as with ny of our policies, please feel free to contact us with any questions or further information prior to placing any orders. You statutory rights are not affected. English law shall prevail in any occasion.
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